SUPPORT

The company has a special user-oriented maintenance service center, technical center engineers in the user's pre-sales service in charge of free technical services. These include:

1. User technical consultation;

2. Assist users to determine the corresponding testing and scientific research solutions and the types, models and quantities of products and accessories;

3. Provide suggested design schemes for users' equipment requirements.

Pre-sale Service Commitment:

1. Provide professional consultation. We guarantee to answer any professional and technical questions you put forward within 24 hours;

2. Provide detailed information. We guarantee that we will send you all the technical information you need within 24 hours.

3. Provide reasonable quotations. We guarantee that within 24 hours of your required products to make a reasonable quotation;

4. Provide inspection reception. We guarantee to receive your visit at any time and provide you with all the conveniences you require.

After the preliminary proposed design scheme is approved by users and the preliminary business contact is implemented, we will provide users with a complete equipment scheme to ensure that the needs of users are fully met.

After the on-site installation and commissioning of the equipment is completed, we will provide the corresponding project completion report to the user. At the same time to accept the user and related aspects of the test acceptance and service satisfaction evaluation.

On-sale Service Commitment:

1. We guarantee to sign the contract with you using the national unified Product Purchase and Sales Contract;

2. We guarantee that no matter the contract quantity is large or small, we will strictly implement the terms stipulated in the contract with quality and quantity guaranteed.

3. We guarantee punctuality, quality and quantity to strictly implement the terms stipulated in the contract;

4. We guarantee to provide delivery, installation, commissioning, training and other services according to the contract;

5. We guarantee to sign the strict and scientific Technical Agreement according to your requirements.

 After-sales service commitment:

1. Our company is responsible for the free installation and debugging of the equipment ordered by users until it runs normally;

2. Our company provides users with basic operation and daily maintenance training services free of charge at the installation site;

3, within the warranty period, any fault caused by the quality of the product itself, our company will unconditionally replace or repair;

4. For the products within the warranty period, our company provides free maintenance services, including material costs and manual maintenance costs;

5, for the non-warranty period of the product, can implement lifelong maintenance service, only charge the replacement of parts and accessories costs, our company will implement a unified standard;

6, our company will provide regular (3~4 months) maintenance services;

After repair after-sales response time: our company's customer service staff will receive your repair, the city working day 1 hour response within 8 hours of door-to-door service (emergency within 4 hours), suburban working hours 24 hours, field working hours 48 hours to arrive at your place, for you to quickly deal with the machine failure, to ensure the normal operation of your machine.